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What Governs Your Account on akunboa

These terms set out how akunboa operates, what you agree to when you open an account, and how we handle your data and wallet activity — including deposits via DANA, OVO, and GoPay.

Account TermsPrivacy & DataDANA, OVO, GoPay ScopeEligibility by RegionPolicy Contact
akunboa What Governs Your Account on akunboa
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

We apply SSL encryption to all account sessions and wallet transactions, including deposits made through DANA, OVO, and GoPay. Your personal data is held only as long as your account remains active or as required by applicable law — after which it is deleted or anonymised according to our retention schedule.

Data Retention

We keep account data only as long as required by law or your active account status. Once you close your account, we follow a defined deletion schedule for your personal records.

Cookie Policy

Our site uses cookies to keep your session active and remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings from your browser at any time.

Access Requests

You have the right to request a copy of the data we hold on your account. Submit the request through the support email in your account settings; we respond within the period required by applicable law.

Account Security Steps

Each login triggers an OTP sent to your registered mobile number. For wallet-linked accounts using GoPay or OVO, additional verification applies when a new withdrawal destination is added.

CONTACT POLICY TEAM

Reach Us About a Legal or Policy Question

If you have a question about our terms, need to request a data correction, or want to understand how a specific rule applies to your account, our support team handles policy queries directly. Use the channels below to get a clear response without being passed around.

Live Chat Open the chat widget from your account dashboard. Policy questions are routed to a dedicated team member who can pull up your account details directly.
Email Support Send your query to our support address listed in your account settings. Include your registered email and a brief description of the legal matter you need addressed.
Account Help Centre The Help Centre in your account menu holds the latest version of our full terms, privacy notice, and cookie policy — all kept current with any updates.

Common Questions About Our Terms and Policies

These are the questions we get most often about how our legal terms work, what rights you have, and how to act on them. If yours isn't here, contact support through your account dashboard.

These terms apply to anyone who opens an account on akunboa. Access depends on local law and is available only where eligible in your region.

Send a data access request to the support email listed in your account settings. Include your registered email address and we'll respond within the applicable legal timeframe.

Yes. Close your account and submit a deletion request through support. We remove or anonymise data per our retention schedule, subject to any legal hold requirements.

Transaction references for DANA, OVO, and GoPay deposits and withdrawals are stored only as long as required for account records and any applicable regulatory obligations.

We notify you via your registered account — either through an in-platform alert or to your registered email. Continuing to use your account after notification counts as acceptance.

If a specific term is unenforceable under your local law, the rest of the terms remain in effect. Eligibility and access always depend on local law and your eligible region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.